Who should attend: This customer focussed communications skills course is ideal for: 

• Service Engineers who are involved in installation, fault finding, service and maintenance work at the customer 
• Project engineers or other support personnel who regularly make visits to customers  

Course Outcomes: This 2 day workshop will provide delegates with a range of customer focussed consultative communications skills to build customer satisfaction, handle challenging situations and identify opportunities to increase business. 

Contact MTA for more info

Accommodation: Preferential rates may be available.

Dates: Please enquire

Times: Please enquire

Cost: Members £995 + VAT, Non – Members £1295 + VAT